Last updated February 13, 2023
Sukabina accepts product returns for items which are brand new and unopened for 30 days following delivery of the order. In order to return an item, you must first obtain a Return Authorization from Sukabina. Requests for return must be received by Sukabina within 30 Days of the order being delivered. Returned items must be in brand new condition, with any original seals and packaging still intact and showing no signs of use or wear.
The following items are NOT
- Any item which has been Opened or Used
- Special Order items - If an item must be special ordered, the customer will be notified and given the opportunity to confirm their purchase.
- Customized Products - Any ordered item which must be customized in any way including programming, labeling, lettering, cut-to-size, etc.
- Consumables - consumable items such as batteries, transformers, light bulbs, printer ribbon and blank media.
- Software or licenses, Biometric Readers, Power Supplies, Power Conditioners, Power Amplifiers and Video Projectors.
- Items returned without a Return Authorization issued by Sukabina will be refused.
- All returns are subject to a 15% restocking fee.
- Shipping charges are non-refundable. Returned items which were sold with Free Shipping will have actual shipping costs deducted from any refund due.
- Return shipping costs are the responsibility of the customer.
- All returns must be sent back in an external shipping carton. Items which are sent back in their product packaging or if their product packaging has any markings, signs of wear, use or damage, will be refused. NOTE: This does not apply to the select few large items which ship from Sukabina in their product packaging.
- Any returns received which do not meet the required criteria may be refused and returned to the customer at their expense.
Important: Sukabina distributes professional grade products which are manufactured and marketed with the intent that they be installed by trained or experienced technicians or installers. Sukabina does not guarantee that any particular item will work for a desired application. Product selection and installation should be done by informed parties who understand the products and technologies we offer and are experienced in their set-up and operation.
To request a return, please use our Return Request Form HERE.
Defective Items/Warranty Policy
All items ordered from Sukabina are brand and shipped to you as is in their original packaging from the manufacturer. All manufacturer's warranties apply and we are glad to represent our customers in facilitating a warranty claim when defective merchandise is received or discovered during use.
Please Note: While we do assist our customers by facilitating the warranty claims process with the product manufacturers, Sukabina does not provide any implied product warranty of its own. As such, any policies stated, course of action selected or procedure employed by a product manufacturer with regard to warranty coverage is the sole remedy available to obtain warranty service. Brand-specific warranty coverage can be found on the product manufacturer's website or by contacting us.
If a product you received from Sukabina is defective, please notify us using the Defective Item Service Form
Depending the product and its manufacturer's warranty policies, you may be required to troubleshoot an item with a manufacturer's tech support prior to being issued an authorization for warranty service.
IMPORTANT: If you have already completed this step, please include any ticket or case number that may have been provided to you.
Please be advised that depending on the nature of your claim, and the manufacturer of the item, you may be offered a replacement or an in-warranty repair. We will do our best to represent our customer's interests to secure the best possible resolution. Ultimately however, it is the manufacturer's decision and we cannot be held responsible for the method that is chosen.
Note: There are times when the warranty claim process does not happen as quickly as we would like. Please understand that we are doing everything we can to ensure that you receive the proper service as quickly as possible.